Kentro

Application Administrator (ESOM - HAM)

Join Kentro as an Application Administrator to manage ServiceNow for Hardware Asset Management. Requires 5+ years experience. Benefits include PTO, healthcare, and 401k.

Staffing Agency/Recruiter

Mid-Level

ServiceNow Role Type:

Implementer

ServiceNow Modules:

IT Service Management

Knowledge Management

Reporting and Analytics

Service Catalog

Service Portal

Virtual Agent

Hardware Asset Management

ServiceNow Certifications (nice to have):

Certified Implementation Specialist - Hardware Asset Management

Job description

Posted on:

March 5, 2025

IT Concepts is looking for an Application Administrator to manage the ServiceNow platform, with a focus on collecting Hardware Asset Management requirements, implementing and configuring the ServiceNow Enterprise platform, and providing day-to-day monitoring and user support within the VA environment.

Requirements

Requirement Gathering: Work with stakeholders to collect and document software enhancement requirements for the ServiceNow platform.
Analyze current processes and recommend improvements to optimize ServiceNow functionality and user experience.
Platform Implementation & Configuration: Work closely with the Service Team to implement and configure ServiceNow Enterprise modules such as Hardware Asset Management Pro (HAM Pro) and related impact / changes to Incident, Problem, Change, Service Catalog, and Knowledge Management.
Customize workflows, forms, and interfaces using ServiceNow’s configuration tools (Flow Designer, Workflow Editor).
Configure dashboards and reports for real-time monitoring and performance tracking.
Monitoring & Support: Provide day-to-day monitoring of the ServiceNow platform, ensuring stability and optimal performance.
Troubleshoot and resolve ServiceNow issues and bugs.
Assist users and team members with platform navigation, functionality, and other support tasks as required.
Automation & Enhancements: Identify opportunities for automation within the ServiceNow platform to streamline processes, asset management, ticket routing, and assignment.
Configure automated workflows and scripts to enhance the functionality of the platform.
User Training & Documentation: Provide training to end-users and technical staff on new features and enhancements.
Maintain comprehensive documentation for platform configurations, workflows, and processes

Benefits

Paid time off
Healthcare benefits
Supplemental benefits
401k including an employer match
Discount perks
Rewards
Education reimbursement for certifications, degrees, or professional development

Requirements Summary

Associate's Degree in Computer Science, Engineering, Math, or graduate of Technical School; 5+ years of relevant experience; Strong analytical, problem-solving, and communication skills with sharp attention to detail