Booz Allen Hamilton

AV/VTC Technician, Senior

Join Booz Allen Hamilton as a Senior AV/VTC Technician. Leverage ServiceNow skills to support VTC/AV operations. Requires 8+ years experience, Security+ certification, and offers great benefits.

Consulting

Senior

ServiceNow Role Type:

Support Specialist

ServiceNow Modules:

Integration Hub

ServiceNow Certifications (nice to have):

Job description

Posted on:

January 29, 2025

Apply current infrastructure expertise in supporting video teleconferencing (VTC) and collaborative Audiovisual (AV) efforts using Microsoft Teams. Provide customer support for highly visible VTC and AV operations and troubleshooting efforts.

Requirements

8+ years of experience supporting AV and VTC solutions through maintenance, design, installation, configuration, or systems management
Experience troubleshooting AV systems
Knowledge of AV systems integration with MS Teams
Knowledge of Extron or Cisco control systems or switch programming
Secret clearance
HS diploma or GED
Security+ Certification
Experience with AMX, Polycom, and Creston AV configuration and programming
Experience using ServiceNow and program management tools, such as MS Project and Jira
Ability to work independently to complete assignments and projects effectively in a timely manner
Possession of excellent verbal and written communication skills
Possession of excellent interpersonal skills
Bachelor's degree

Benefits

Health, life, disability, financial, and retirement benefits
Paid leave
Professional development
Tuition assistance
Work-life programs
Dependent care
Recognition awards program

Requirements Summary

8+ years of AV/VTC experience, troubleshooting skills, and knowledge of MS Teams and control systems