Bilingual Technology Workplace Support Technician

The Technology Workplace Support Technician manages the company's software and hardware, works with external service providers, and handles the technology side of employee relocation. This is an entry-level position with 1 to 3 years of work experience.

Requirements

• Experience with ITIL-based service desk solutions, such as ServiceNow, Sys-Aid, and Atlassian.
• Ability to leverage multiple vendors to troubleshoot issues efficiently.
• Maintains the Bank's audio / visual and teleconferencing equipment.
• Executes the Move/Add/Change requests of Bank employees and relocation.
• Maintain, update, and categorize tickets within SLA with procedural follow-ups.
• Maintain the First call resolution above 90% on a regular basis.
• Managing incidents and service requests effectively; ensuring information is captured in the ticketing tool.
• Continuously improve the internal knowledge base with common IT issues.
• Project Implementation
• Operational Improvements & Administration
• Security & Compliance
• IT Procurement
• Knowledge/Skill Requirements
• Technical Requirements