Client Engagement Manager (CEM) / Sr ServiceNow Architect

Ness Digital Engineering is looking for a ServiceNow Practice Lead to build and scale a high-performing ServiceNow consulting practice. The ideal candidate will be a certified ServiceNow expert with deep technical and leadership experience, capable of driving large-scale transformations and establishing best practices for enterprise clients.

Requirements

• Certifications: ServiceNow Certified System Administrator (CSA), ServiceNow Certified Implementation Specialist (CIS), ITIL v4 Foundation
• Experience: 15+ years in IT Service Management, with 7+ years as a ServiceNow Architect
• Expertise in ITSM, ITOM, ITAM, CMDB, HAM, SAM, and IT Business Management
• Extensive experience in process optimization and automation within ServiceNow ecosystems
• Strong hands-on expertise in ServiceNow scripting (JavaScript, GlideScript, AngularJS) and low-code automation
• Experience in UI policies, client scripts, business rules, workflows, flows, notification systems
• Deep experience integrating ServiceNow with Atlassian Jira, Jenkins, Azure DevOps, and other third-party tools via REST, SOAP, and MID Server
• Proven ability to design and execute large-scale Change, Release, and Asset Management solutions
• Exceptional leadership, communication, and stakeholder management skills
• Strong ability to present technical solutions to business leaders and C-level executives
• Passion for mentoring and building high-performance teams

Benefits

• Opportunity to build and lead a cutting-edge ServiceNow practice from the ground up
• Work on high-impact, enterprise-scale ServiceNow transformations with leading global clients
• Be part of a forward-thinking, technology-driven organization that values innovation and expertise