Ness USA, Inc.

Client Engagement Manager (CEM) / Sr ServiceNow Architect

Join Ness USA, Inc. in Chicago as a Client Engagement Manager/Sr ServiceNow Architect. Lead ServiceNow transformations, leveraging ITSM, ITOM, and automation expertise. Benefits include building a top-tier practice and working with global clients.

ServiceNow Role Type:
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Implementer
ServiceNow Modules:
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Configuration Management Database
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DevOps
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IT Asset Management
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IT Operations Management
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IT Service Management
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Virtual Agent
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Software Asset Management
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Hardware Asset Management
ServiceNow Certifications (nice to have):
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Certified Implementation Specialist - Discovery
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Certified Implementation Specialist - Hardware Asset Management
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Certified Implementation Specialist - IT Service Management
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Certified Implementation Specialist - Software Asset Management
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Certified System Administrator

Job description

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Posted on:
 
February 4, 2025

Ness Digital Engineering is looking for a ServiceNow Practice Lead to build and scale a high-performing ServiceNow consulting practice. The ideal candidate will be a certified ServiceNow expert with deep technical and leadership experience, capable of driving large-scale transformations and establishing best practices for enterprise clients.

Requirements

  • Certifications: ServiceNow Certified System Administrator (CSA), ServiceNow Certified Implementation Specialist (CIS), ITIL v4 Foundation
  • Experience: 15+ years in IT Service Management, with 7+ years as a ServiceNow Architect
  • Expertise in ITSM, ITOM, ITAM, CMDB, HAM, SAM, and IT Business Management
  • Extensive experience in process optimization and automation within ServiceNow ecosystems
  • Strong hands-on expertise in ServiceNow scripting (JavaScript, GlideScript, AngularJS) and low-code automation
  • Experience in UI policies, client scripts, business rules, workflows, flows, notification systems
  • Deep experience integrating ServiceNow with Atlassian Jira, Jenkins, Azure DevOps, and other third-party tools via REST, SOAP, and MID Server
  • Proven ability to design and execute large-scale Change, Release, and Asset Management solutions
  • Exceptional leadership, communication, and stakeholder management skills
  • Strong ability to present technical solutions to business leaders and C-level executives
  • Passion for mentoring and building high-performance teams

Benefits

  • Opportunity to build and lead a cutting-edge ServiceNow practice from the ground up
  • Work on high-impact, enterprise-scale ServiceNow transformations with leading global clients
  • Be part of a forward-thinking, technology-driven organization that values innovation and expertise

Requirements Summary

15+ years in IT Service Management, certified ServiceNow expert, expertise in ITSM, ITOM, ITAM, CMDB, HAM, SAM, and IT Business Management