Client Support Administrator - Digital Banking

Manage customer support tickets through multiple platforms, act as a liaison between clients and internal support teams, and contribute to issuing reports. Requirements include experience in software support or quality assurance, familiarity with Jira/ServiceNow, and strong communication skills. The role involves working in a global support environment and may require working with banks or FinTech companies.

Requirements

• Experience in software support or quality assurance
• Experience with Jira/ServiceNow (or other ticketing systems) for issue tracking and triaging
• Strong communication skills to interact with client IT and digital teams
• Hands-on experience with Excel in the context of formulas and data analysis (pivot tables, etc.)
• Familiarity with SLA tracking and support metrics
• Ability to work in a global support environment covering multiple time zones

Benefits

• Competitive remuneration
• Employee referral bonus
• Private health & life insurance
• Well-being support
• Modern facilities
• Gift vouchers
• Corporate equipment
• Continuous learning
• Mentorship & career coaching
• Career development
• Growth opportunities
• Hybrid work model
• Well-being activities
• Inclusive team culture
• Open environment
• Multicultural teams
• Team-building events
• Community involvement