We are seeking a Client Support Administrator to join our Client Support Team. In this role, you will be responsible for maintaining ticket management systems and issuing reports for usage within the Company and with the Clients.
Requirements
- Experience in software support or quality assurance
- Experience with Jira / ServiceNow (or other ticketing systems) for issue tracking and triaging
- Familiarity with SLA tracking and support metrics
- Strong communication skills to interact with client IT and software development teams
- Hands-on experience with Excel in the context of formulas and data analysis (pivot tables, etc.)
Benefits
- Competitive Remuneration
- Employee Referral Bonus
- Private Health & Life Insurance
- Well-Being Support
- Modern Facilities
- Gift Vouchers
- Corporate Equipment
- Continuous Learning
- Mentorship & Career Coaching
- Career Development
- Growth Opportunities
- Hybrid Work Model
- Well-being activities
- Open Environment
- Multicultural Teams
- Team-Building Events
- Community Involvement