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Advantage FSE
Client Support Administrator - Digital Banking
Join Advantage FSE as a Client Support Administrator in Alimos, Attica. Utilize ServiceNow for ticket management, support metrics, and client interaction. Competitive benefits!
Consulting
Entry Level
ServiceNow Role Type:
ServiceNow Modules:
DevOps
Virtual Agent
ServiceNow Certifications (nice to have):
Job description
Posted on:
February 19, 2025
We are seeking a Client Support Administrator to join our Client Support Team. In this role, you will be responsible for maintaining ticket management systems and issuing reports for usage within the Company and with the Clients.
Requirements
- Experience in software support or quality assurance
- Experience with Jira / ServiceNow (or other ticketing systems) for issue tracking and triaging
- Familiarity with SLA tracking and support metrics
- Strong communication skills to interact with client IT and software development teams
- Hands-on experience with Excel in the context of formulas and data analysis (pivot tables, etc.)
Benefits
- Competitive Remuneration
- Employee Referral Bonus
- Private Health & Life Insurance
- Well-Being Support
- Modern Facilities
- Gift Vouchers
- Corporate Equipment
- Continuous Learning
- Mentorship & Career Coaching
- Career Development
- Growth Opportunities
- Hybrid Work Model
- Well-being activities
- Open Environment
- Multicultural Teams
- Team-Building Events
- Community Involvement
Requirements Summary
Experience in software support or quality assurance, experience with Jira/ServiceNow, and strong communication skills
Apply now
Alimos
|
Attica
Greece
Entry Level
Hybrid
Full Time
