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Apside
Coach ITSM
Join Apside as a Coach ITSM! Guide clients in Incident and Request Management, leveraging ServiceNow and ITIL v4. Enjoy remote, part-time work.
Staffing Agency/Recruiter
Entry Level
ServiceNow Role Type:
Support Specialist
ServiceNow Modules:
IT Service Management
Incident Management
ServiceNow Certifications (nice to have):
Certified Implementation Specialist - IT Service Management
Certified Technical Architect
Job description
Posted on:
March 5, 2025
We are seeking an experienced Coach ITSM with expertise in Service Desk Incident Management and Request Management to guide and coach clients.
Requirements
- Extensive experience in Incident Management and Request Management within a Service Desk environment.
- Hands-on expertise in ServiceNow with a proven track record of implementing ITSM solutions.
- Strong understanding of ITIL v4 best practices and how to apply them in real-world scenarios.
- Experience in guiding, coaching, and mentoring clients or teams.
- Ability to work independently in a remote setting, managing client expectations and delivering effective training.
- Excellent communication skills in English to articulate complex ITSM concepts clearly.
Benefits
- Remote work
- Part-time (Approximately 20 hours per week)
Requirements Summary
Extensive experience in Incident Management and Request Management within a Service Desk environment. Hands-on expertise in ServiceNow. Strong understanding of ITIL v4 best practices
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