Apside

Coach ITSM

Join Apside as a Coach ITSM, leveraging ServiceNow expertise in Incident and Request Management. Guide clients with ITIL v4 best practices for effective solutions.

ServiceNow Role Type:
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Support Specialist
ServiceNow Modules:
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IT Service Management
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Incident Management
ServiceNow Certifications (nice to have):
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Certified Implementation Specialist - IT Service Management

Job description

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Posted on:
 
March 5, 2025

We are seeking an experienced Coach ITSM with expertise in Service Desk Incident Management and Request Management to guide and coach clients, leveraging hands-on experience to transfer knowledge effectively.

Requirements

  • Extensive experience in Incident Management and Request Management within a Service Desk environment.
  • Hands-on expertise in ServiceNow with a proven track record of implementing ITSM solutions.
  • Strong understanding of ITIL v4 best practices and how to apply them in real-world scenarios.

Requirements Summary

Extensive experience in Incident Management and Request Management, hands-on expertise in ServiceNow, and strong understanding of ITIL v4 best practices

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