Configuration Management Database (CMDB) Administrator

Crown Resorts is seeking a Configuration Management Database (CMDB) Administrator to join their technology team in Melbourne. The successful candidate will be responsible for administering, managing, and implementing all aspects of the CMDB health maintenance process, ensuring the availability, reliability, and usability of CMDB and its data.

Requirements

• Previous CMDB or IT Asset Management experience in a large scale organisation utilising Service Now.
• Strong data management, data analysis, and data visualisation skills, as well as a keen eye for detail and accuracy.
• Sound knowledge of IT Configuration Management and Asset Management processes.
• Strong understanding of CMDB concepts, processes that consume CMDB data and how it relates to the business.
• Demonstrated experience, as well as deep understanding of ServiceNow ITOM, ITAM specifically CMDB, Service Mapping, Discovery, and their configurations.
• Outstanding customer service and stakeholder management skills.

Benefits

• Our Crown Community celebrates uniqueness and embraces diversity. We welcome the creativity, insights and experiences from people of different race, age, religion, cultural background, gender, people with disability, people who identify as LGBTIQ+ and Aboriginal and Torres Strait Islander; people like you.