Customer Service Specialist with English (12-month contract)

As a Customer Service Specialist at Swarovski, you will provide high-quality customer service, respond to inquiries, and resolve queries and complaints. You will also maintain data accuracy and integrity, and contribute to Continuous Improvement initiatives.

Requirements

• Fluency in English speaking and writing (minimum C1 level)
• Intermediate proficiency in speaking and writing in either French or German is advantageous (minimum B1 level)
• Fast learner with strong customer service focus
• High degree of accuracy and attention to details
• Strong communication and cooperation skills
• Strong cultural awareness
• Experience in handling SAP and/or Service Management Tools (e.g. ServiceNow) – nice to have
• A comprehensive understanding of the local culture of supported countries - nice to have
• Work experience in a virtual, multi-national set up - nice to have
• Knowledge of eCommerce business – nice to have

Benefits

• Private medical coverage
• Life insurance
• Employee Assistance Program
• MyBenefit program
• Employee social fund
• Recognition awards
• Swarovski products discounts
• Learning and development programs
• Volunteering leave