Alphacomm

Customer Success Manager - Checkmaxx (Reloads)

Join Alphacomm as a Customer Success Manager, leveraging ServiceNow for support and automation testing. Requires HBO level, customer focus, and tech skills.

Entry Level

ServiceNow Role Type:

Support Specialist

ServiceNow Modules:

DevOps

Virtual Agent

ServiceNow Certifications (nice to have):

Job description

Posted on:

February 3, 2025

As a Customer Success Manager, you will provide first- and second-line support to customers, manage the customer journey, and work on automation testing responsibilities. You will have a 50/50 split of customer success and automation testing responsibilities.

Requirements

HBO work and thinking approach
Experience within a role with strong customer focus
Technical knowledge to provide second-line support
Ability to communicate technical concepts to non-technical users
Strong problem-solving skills and a customer-first mindset
Proficiency in test automation tools like Selenium, Cypress, or Appium
Strong knowledge of programming languages: Python, PHP Java, JavaScript, or C#
Experience with API testing using Postman or RestAssured
Understanding of CI/CD tools like Jenkins or Azure DevOps
Familiarity with bug tracking tools like Jira or ServiceNow

Benefits

A good compensation package appropriate to your experience
The chance to contribute to a growing organisation
Direct communication, always focused on improving ourselves and the organisation
A great organisation to work for where you will have a group of enthusiastic, international colleagues
Growth opportunities within the team and/or your client group

Requirements Summary

HBO work and thinking approach, 1-3 years of experience in customer success or technical support