Alphacomm

Customer Success Manager - Checkmaxx (Reloads)

Join Alphacomm as a Customer Success Manager, leveraging ServiceNow for support and automation testing. Requires HBO level, customer focus, and tech skills.

Department - JobBoardly X Webflow Template
Job Level - JobBoardly X Webflow Template
Entry Level
ServiceNow Role Type:
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Support Specialist
ServiceNow Modules:
Department - JobBoardly X Webflow Template
DevOps
Department - JobBoardly X Webflow Template
Virtual Agent
ServiceNow Certifications (nice to have):

Job description

Date - JobBoardly X Webflow Template
Posted on:
 
February 3, 2025

As a Customer Success Manager, you will provide first- and second-line support to customers, manage the customer journey, and work on automation testing responsibilities. You will have a 50/50 split of customer success and automation testing responsibilities.

Requirements

  • HBO work and thinking approach
  • Experience within a role with strong customer focus
  • Technical knowledge to provide second-line support
  • Ability to communicate technical concepts to non-technical users
  • Strong problem-solving skills and a customer-first mindset
  • Proficiency in test automation tools like Selenium, Cypress, or Appium
  • Strong knowledge of programming languages: Python, PHP Java, JavaScript, or C#
  • Experience with API testing using Postman or RestAssured
  • Understanding of CI/CD tools like Jenkins or Azure DevOps
  • Familiarity with bug tracking tools like Jira or ServiceNow

Benefits

  • A good compensation package appropriate to your experience
  • The chance to contribute to a growing organisation
  • Direct communication, always focused on improving ourselves and the organisation
  • A great organisation to work for where you will have a group of enthusiastic, international colleagues
  • Growth opportunities within the team and/or your client group

Requirements Summary

HBO work and thinking approach, 1-3 years of experience in customer success or technical support

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