Customer Success Manager (m/f/d)

The Customer Success Manager role at Emerson's Test & Measurement (T&M) Business Unit will be serve as the trusted advisor for a portfolio of customers and is responsible for ensuring they receive the business outcomes expected from NI Products. This position proactively works with a broad set of stakeholders to illustrate the value delivered through NI software to improve adoption, retention, and expansion within the customer base.

Requirements

• Experience managing a group of enterprise and mid-market customers, owning a total book of business of $10m in ARR
• 4+ years of customer success experience in a B2B SaaS organization
• General knowledge of cloud architecture as well as on-premises IT landscape
• Broad knowledge and experience in the automated test industry is desired
• Excellent communication skills and ability to adapt narrative to different stakeholders
• Comfort establishing credibility with key customer decision makers, influencers, and end-users of varying levels of the organization
• Experience in Salesforce, ServiceNow and Gainsight preferred
• Bachelor’s Degree or Equivalent Experience

Benefits

• Competitive benefits plans
• Comprehensive medical care
• Equitable opportunities for growth and development
• Work-life balance
• Global volunteer employee resource groups
• Employee development programs