Desktop Services Administrator

The Desktop Services Administrator will ensure the proper operation of computer systems and software while providing technical support to end users globally. This role is responsible for configuring, deploying, maintaining, and troubleshooting mobile devices, PCs, laptops, and related peripherals quickly and effectively.

Requirements

• 3+ years of practical experience with managing systems, networks, and troubleshooting issues.
• Familiarity with network and server configuration, security protocols, and data management.
• Extensive familiarity with Windows and Mac operating systems, as well as related technologies (AD, Azure, GPO, Microsoft O365, Teams, Office Suite, Exchange, VMs, RDS, Endpoint Protection, Anywhere365, Proofpoint, Thinfinity, ServiceNow ticketing system, and Global Protect VPN).
• Expertise in various OSs such as Windows Server, Linux, Unix, and sometimes macOS.
• Knowledge of TCP/IP, DNS, DHCP, VPNs, and network security.
• Experience with server installation, configuration, and maintenance.
• Experience with virtualization technologies such as VMware, Hyper-V, or KVM.
• Ability to write scripts (e.g., PowerShell, Bash) for automating tasks.
• Understanding of backup solutions and disaster recovery planning.
• Ability to work independently and manage multiple duties and priorities simultaneously.
• Capability to collaborate effectively with team members and end users.
• Excellent problem-solving and troubleshooting skills for technical issues.
• Strong verbal and written communication and interpersonal skills.

Benefits

• Global presence, talented teammates, industry leadership, ability to develop skills, choose your environment, grow your career, work on diverse projects