Director- ServiceNow Platform Architect

We are looking for a Director- ServiceNow Platform Architect to lead the solution design and provide architectural mentorship throughout our ServiceNow engagements. The role involves building ServiceNow solutions that address challenges and objectives, working within larger enterprise transformation programmes, and managing diverse teams within an inclusive team culture.

Requirements

• Demonstrable experience in the delivery of large-scale technology transformation projects
• Strong knowledge and experience with the ServiceNow platform, particularly in data modeling and configuration
• In-depth understanding of data management principles, data modeling techniques, and data governance practices
• Familiarity with IT service management (ITSM) and ITIL processes
• Proficiency in data modeling concepts and relational databases
• Familiarity with ServiceNow’s data model structures and configuration capabilities
• Experience with ETL (Extract, Transform, Load) processes and data integration technologies
• Ability to analyze complex data requirements and business processes, identify gaps, and propose effective solutions using the ServiceNow platform
• Strong problem-solving and solve skills
• Demonstrable understanding of the wider IT infrastructure and how it collaborates with ServiceNow
• Good understanding of the ServiceNow platform and how it all joins up, in particular a good grasp of the data model
• Demonstrated ability to work in a fast-paced, challenging, and varied environment
• Understanding of Scrum (Agile) development process
• Understanding of Architectural frameworks e.g., TOGAF 9+, IT4IT
• Certified ITIL v4 Foundation or higher certifications
• ServiceNow Certified System Administrator
• ServiceNow Certified Implementation Specialist (in relevant product(s))

Benefits

• Flexible working hours
• Collaborative and inclusive team culture
• Opportunities for career growth and development
• Competitive salary and benefits package
• Paid time off and holidays
• Health insurance and wellness programs
• Retirement plan and savings programs
• Professional development opportunities
• Recognition and rewards for outstanding performance