Engineering Manager - Operations (L1/L2 Support)-Hybrid

The Engineering Manager - Operations will manage the L1/L2 support teams to ensure high service delivery, operational excellence, and improved user experience.

Requirements

• Bachelor’s or master’s degree in computer science, Information Technology, or a related field.
• Proven experience in managing L1 and L2 support teams, preferably in a large-scale enterprise environment.
• Strong understanding of agile support processes and best practices.
• Excellent problem-solving skills and the ability to handle complex technical issues.
• Experience with support tools and systems, such as ServiceNow or similar platforms.
• Strong leadership and people management skills, with the ability to motivate and inspire a team.

Benefits

• Competitive salary and benefits package.
• Opportunities for professional growth and development.
• A collaborative and inclusive work environment.
• The chance to make a significant impact on a global scale.