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DecisionPoint
Help Desk Support Technician
Join DecisionPoint in Durham, NC as a Help Desk Support Technician. Utilize ServiceNow for incident management. Requires 1 year help desk experience and relevant certifications. Benefits include ticketing system knowledge.
Entry Level
ServiceNow Role Type:
Support Specialist
ServiceNow Modules:
IT Service Management
ServiceNow Certifications (nice to have):
Job description
Posted on:
March 21, 2023
DecisionPoint Corporation is seeking a Help Desk Support Technician to join our team. The Help Desk Support Technician will work in a Call Center environment, providing detailed call/problem documentation of reported incidents utilizing the Change, Asset and Problem Reporting System (CAPRS).
Requirements
- Must hold at least one of the following certifications: HDI Customer Service Representative, HDI Desktop Support Technician or an A+ certification.
- Minimum of one year experience serving in a help desk role and experience with Windows Operating System workstation/server, Microsoft Systems Management Server (SMS), Microsoft Exchange/Outlook, client/server applications, Transmission Control Protocol/Internet Protocol (TCP/IP), very high speed Backbone Network Service (vBNS), Multi-Protocol Label Switching (MPLS), VoIP, and Cisco routers.
- Minimum of one year of IT call center support experience required.
Benefits
- Ticketing system knowledge/experience (ServiceNow, Remedy or any other ticketing system)
Requirements Summary
1 year of help desk experience, Windows Operating System experience, and IT call center experience
Apply now
Durham
|
North Carolina
United States
Entry Level
In-Person
Full Time
