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NICE
Helpdesk Manager
Join NICE in Raanana as a Helpdesk Manager. Lead a global service desk, leveraging ServiceNow for support automation. 2+ years in team lead roles required.
Direct Hire
Entry Level
ServiceNow Role Type:
Support Specialist
ServiceNow Modules:
No items found.
ServiceNow Certifications (nice to have):
Job description
Posted on:
March 13, 2025
We are seeking a Helpdesk Manager to lead our 24/7 global service desk team, responsible for managing daily operations, ensuring timely resolution of support requests, and driving adoption of automation and AI technologies.
Requirements
- Minimum of 2 years of experience in a Team Lead role within a helpdesk or technical support environment
- Proven experience with ServiceNow is essential
- Strong proficiency in English, both written and verbal
- Demonstrated ability to manage a global team and work effectively in a fast-paced, dynamic environment
Benefits
- Enjoy NICE-FLEX!
- NICE is proud to be an equal opportunity employer
Requirements Summary
2+ years of team lead experience, proven ServiceNow experience, strong English proficiency, and global team management skills
