HelpDesk P. IVA - MILANO

Join Everience Italia as a HelpDesk professional to provide innovative and tailored solutions for business needs. We are looking for independent professionals for projects and support activities for our clients.

Requirements

• Knowledge and use of the most widely used ticketing platforms (ServiceNow, Jira, Remedy, Sap)
• Familiarity with the main operating systems (mainly Windows and iOS)
• Management and planning of activities according to priorities and SLA
• Preparation of machines and inventory control
• Experience with Active Directory and ability to resolve common user-related issues (password reset, group creation and management)
• Installation and troubleshooting of office 365, knowledge and management of the tenant
• Basic networking skills (network troubleshooting) and knowledge of the main network protocols
• Use of MDM consoles
• Hardware and Software Competencies