Identity Access Management (IAM) Analyst

As an Identity Access Management (IAM) Analyst, you will deliver top-notch technical and customer support for remote and field-based corporate staff in global offices and retail environments. You will be responsible for resolving IT incidents and service requests related to identity and access management.

Requirements

• In-depth experience working on an IT Service Desk supporting mid-sized user bases both remotely and in person
• General knowledge of desktop computing
• Active Directory and User Account Management
• Ability to troubleshoot technical support issues
• Excellent customer Service communication skills (both verbal & written)
• Strong Helpdesk experience
• Familiar with the concepts of an ITSM ticketing platform (preferably ServiceNow)
• Ability to develop and deliver clear, concise communication and communicate highly complex technical information clearly and articulately
• Ability to identify, influence and work collaboratively with internal Stakeholders and key external service providers
• Demonstrates strategic thinking and planning ability, whilst being tactically responsive to changing needs
• Confronts and works through tough issues, demonstrating perseverance and a sense of urgency
• Has a passion for technology, keeps up to date of new technology and developments and understands the potential impact and value to the business
• An ability and desire to learn new skills and technologies
• Positive attitude can work with ambiguity and adapts well to change

Benefits

• Development opportunities
• Leadership training
• Cutting-edge industry certifications
• Pensions
• Bonus schemes
• Private medical insurance
• Life insurance
• Hybrid working
• Colleague support networks
• Menopause support
• Weekly PepTalks