FIS

Implementation-Conversion Analyst Senior Specialist

Join FIS as a Senior Implementation-Conversion Analyst in Hyrynsalmi. Leverage 10-12 years of expertise in contact center tech implementations. Competitive benefits!

ServiceNow Role Type:
Department - JobBoardly X Webflow Template
Implementer
ServiceNow Modules:
Department - JobBoardly X Webflow Template
Virtual Agent
ServiceNow Certifications (nice to have):

Job description

Date - JobBoardly X Webflow Template
Posted on:
 
February 18, 2025

Implementation-Conversion Analyst Senior Specialist with 10-12 years of experience delivering and managing large scale technical contact center implementations, requiring technical expertise, commercial judgment, and excellent communication skills.

Requirements

  • Previous 10-12 years of experience delivering and managing large scale technical contact center implementations
  • Knowledge of contact center applications such as QM, Speech analytics, Automation, VoC, Cloud & WFM
  • Working knowledge of Jira/ServiceNow
  • Working knowledge /Implementation Experience of RPA tools (UiPath, AA 360 etc., NICE inContact)
  • Working knowledge /Implementation Experience of Amazon Web Services (AWS) / Azure
  • Good commercial judgment and ability to work in an aggressive delivery environment
  • Proven operational excellence and client services experience in Back office/contact center industry
  • Cross domain experience includes Payments, Banking Financial Services
  • Experience in handling different kinds of Contact Center process solutions
  • In-depth knowledge of contact center and BPO processes
  • Exceptional presentation and demo capabilities
  • Strong verbal/written communication skills
  • Self-motivated, highly organized, and team-oriented

Requirements Summary

10-12 years of experience, technical expertise, commercial judgment, and excellent communication skills