Incident and Problem Manager- SAP for Transportation Management (Hybrid)

We are seeking a highly motivated and detail-oriented Service Management Specialist to join our global team supporting SAP TM (Transportation Management). The ideal candidate will have a passion for service quality, a collaborative mindset, and strong analytical skills.

Requirements

• Bachelor’s degree in Information Technology, Business Administration, or a related field.
• At least 3-5 years in service management, incident and problem management, or a related role, preferably in a global organization.
• Strong understanding of ITIL processes and frameworks.
• Strong proficiency in Power BI to build and manage reports is a must, along with advanced knowledge of Microsoft Office tools, including Excel, PowerPoint, and Word.
• Experience with service management tools and platforms, such as ServiceNow.
• Strong interpersonal skills and ability to build effective relationships with teams and stakeholders.
• Exceptional organizational skills and attention to detail.

Benefits

• Competitive salary and benefits package.
• Opportunities for professional growth and development.
• Dynamic, inclusive, and global working environment.
• The chance to contribute to innovative projects and drive meaningful change.