Incident Management (ST Telemedia Global Delivery Centre)

We are seeking an Incident Management Specialist to lead the Incident Management Team in identifying, assessing, and resolving incidents in a timely and efficient manner.

Requirements

• Bachelor’s degree in IT, Computer Science, or a related field (or equivalent experience)
• Proven experience as an Incident Management Specialist or a similar role in a technology, data center, or telecommunications environment
• Strong understanding of ITIL processes, particularly in incident and problem management
• Excellent organizational and multitasking skills, with the ability to manage multiple priorities under pressure
• Strong communication skills, both written and verbal, with an ability to simplify complex technical issues for non-technical stakeholders
• Experience with incident management tools and platforms, such as ServiceNow or JIRA
• Ability to lead and motivate cross-functional teams during high-stress situations
• Strong analytical and problem-solving skills
• Ability to work in a 24/7 on-call environment if required

Benefits

• Equal Opportunity Employer
• Globe’s hiring process promotes equal opportunity to applicants, Any form of discrimination is not tolerated throughout the entire employee lifecycle, including the hiring process such as in posting vacancies, selecting, and interviewing applicants.
• Globe’s Diversity, Equity and Inclusion Policy Commitment can be accessed here
• Make Your Passion Part of Your Profession. Attracting the best and brightest Talents is pivotal to our success. If you are ready to share our purpose of Creating a Globe of Good, explore opportunities with us.