.svg)
Photon
Incident Manager
Join Photon as an Incident Manager to oversee database incidents using ServiceNow. Requires 8+ years in IT incident management and ITIL knowledge.
Consulting
Senior
ServiceNow Role Type:
ServiceNow Modules:
IT Service Management
Incident Management
ServiceNow Certifications (nice to have):
Certified Implementation Specialist - IT Service Management
Job description
Posted on:
November 8, 2024
The DBA Support Incident Manager oversees and manages incidents related to database infrastructure, ensuring rapid resolution to minimize downtime and disruptions to database services.
Requirements
- Bachelor’s degree in Computer Science, Information Technology, or a related field
- 8+ years of experience in IT incident management, with a focus on database environments
- Solid understanding of database management systems (DBMS) such as Oracle, MySQL, SQL Server, or PostgreSQL
- Familiarity with IT service management (ITSM) frameworks, especially ITIL processes
- Experience with incident tracking and management tools (e.g., ServiceNow, Jira, Remedy)
Requirements Summary
Bachelor’s degree in Computer Science, Information Technology, or a related field; 8+ years of experience in IT incident management; solid understanding of database management systems
