.svg)
HKBU
Information Technology Manager (Customer Services/User Support) (Role: ITSM)
Join HKBU as an IT Manager (Customer Services/User Support) to lead ITSM, oversee support, and manage IT assets. Requires IT degree, 8+ years experience.
Direct Hire
Senior
ServiceNow Role Type:
ServiceNow Modules:
IT Asset Management
IT Service Management
Virtual Agent
ServiceNow Certifications (nice to have):
Certified Implementation Specialist - IT Service Management
Job description
Posted on:
January 27, 2025
The appointee will provide first-line support to the University community, overseeing IT Service Management, leading CAB, IT Asset Management, and managing IT service releases. The role requires proficiency in ServiceNow, ITIL processes, and problem-solving skills.
Requirements
- Bachelor's degree in information technology, computer science, or related discipline
- At least 8 years of relevant work experience
- Proficiency in ServiceNow and knowledge of ITIL processes and best practices
- Excellent problem-solving skills
- Good written and verbal communication skills
- Independent, self-motivated, and able to work under pressure
Requirements Summary
Bachelors degree in IT, at least 8 years of experience, and proficiency in ServiceNow and ITIL processes
No items found.