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HKBU
Information Technology Manager (Customer Services/User Support) (Role: ITSM)
Join HKBU as an IT Manager (Customer Services/User Support) to lead ITSM operations. Requires a degree, 8+ years experience, and ServiceNow expertise.
Direct Hire
Senior
ServiceNow Role Type:
ServiceNow Modules:
IT Service Management
Virtual Agent
ServiceNow Certifications (nice to have):
Certified Implementation Specialist - IT Service Management
Job description
Posted on:
January 27, 2025
The Information Technology Manager (Customer Services/User Support) will provide first-line support to the University community, oversee IT Service Management, and lead various IT operations and projects. The appointee will report to the Senior Information Technology Manager and work with vendors to perform IT support activities.
Requirements
- A bachelor's degree in information technology, computer science or related discipline
- At least 8 years or above of relevant work experience
- Proficiency in the administration of ServiceNow and knowledge of ITIL processes and best practices
Requirements Summary
Bachelor's degree in IT, 8+ years of experience, ServiceNow administration, ITIL knowledge
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