IT Desktop Support Technician

The IT Desktop Support Technician is a key member of the IT Infrastructure team, responsible for resolving technical issues for end-users, installing and maintaining hardware and software, and providing customer service.

Requirements

• Strong customer service and troubleshooting skills
• Experience in IT Service Management Software (i.e., ServiceNow)
• Proficient in IT procurement processes and procedures
• Strong incident management and troubleshooting techniques
• Ability to work well unsupervised and/or as part of a team
• Exceptional work ethic and time management skills
• Ability to travel 10% of the time, and on short notice
• Participate in after-hours on-call rotation as necessary for problem resolution, and project management/installations

Benefits

• Generous PTO
• Medical, dental, and vision care
• HSAs with company contributions
• Health FSAs
• Dependent daycare FSAs
• Commuter benefits
• Relocation
• 401(k) plan with employer match
• Life and accident insurances
• Fertility programs
• Adoption assistance
• Generous parental leave
• Tuition reimbursement
• Benefits for employees in same-sex marriages, civil unions, and domestic partnerships