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GKN
IT Engineer II
Join GKN as an IT Engineer II in Vigo, Pontevedra. Provide Level 1 support using ServiceNow, ensuring customer satisfaction. Requires 2+ years in IT support.
Direct Hire
Entry Level
ServiceNow Role Type:
Support Specialist
ServiceNow Modules:
IT Service Management
Virtual Agent
ServiceNow Certifications (nice to have):
Certified Implementation Specialist - IT Service Management
Job description
Posted on:
March 12, 2025
IT Service Desk Engineer responsible for handling IT-related issues and requests, providing level 1 support, and escalating complex issues to specialized teams. Ensures high-quality support and customer satisfaction through a single point of service.
Requirements
- Minimum 2 years of experience in IT service desk or Level 1 support roles.
- Experience in customer service or IT-related support functions.
- Solid understanding of Windows environments.
- Familiarity with ITSM tools (e.g., Xurrent, ServiceNow, Jira).
- Basic understanding of networking concepts, hardware, and software troubleshooting.
- Experience with collaboration tools (e.g., Microsoft Teams, Zoom).
- Good communication and interpersonal skills.
- Ability to manage multiple tasks under pressure while maintaining high customer satisfaction.
- Strong problem-solving abilities and attention to detail.
- Ability to work independently and as part of a team
Benefits
- Varies, depending on company policies and location.
Requirements Summary
Minimum 2 years of IT service desk experience, solid understanding of Windows environments, and experience with ITSM tools. Bachelor’s degree in Computer Science, Information Technology, or a related field
