Marriott

IT Field Support Services Analyst

Join Marriott as an IT Field Support Services Analyst in London. Support EMEA IT operations, troubleshoot tech issues, and enjoy great benefits!

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Direct Hire
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Mid-Level
ServiceNow Role Type:
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Sales
ServiceNow Modules:
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Governance, Risk, and Compliance
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Reporting and Analytics
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Virtual Agent
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Workflow Automation
ServiceNow Certifications (nice to have):

Job description

Date - JobBoardly X Webflow Template
Posted on:
 
July 22, 2024

The IT Field Support Services Analyst provides support to EMEA IT Operations & IT Field Associates across the EMEA property portfolio. Assists in coordination and management of installations, troubleshooting and maintenance efforts with various technology representatives. Provides escalation support as required.

Requirements

  • Microsoft Windows Server Operating Systems
  • Microsoft Windows Operating Systems
  • Virtualization Technologies (Inc. VMware and VDI)
  • Working knowledge of Complex Network structures with VLANs and Firewall
  • Working knowledge of WAN/LAN & VPN technologies
  • Desktop and Server build process (Physical and Virtual)
  • Trouble shooting & resolution skills for PCs, operating systems, servers, peripherals, etc.
  • Strong proficiency with Process Automation & Data Analytics
  • Expertise in PowerBI - Data Visualization
  • Advanced SharePoint skills – document management, collaboration and report sharing.
  • Strong proficiency in Excel, including data manipulation, pivot tables and formula creation.
  • Knowledge of IT Security Compliance & PCI-DSS requirements
  • Datacenter environments
  • Property Management Systems/Sales & Catering
  • Point of Sale Systems
  • Microsoft Office 365
  • ServiceNow Portal

Benefits

  • Comprehensive benefits package
  • Performance-based bonuses
  • Housing and travel support
  • Professional development opportunities
  • Recognition and rewards program
  • Employee assistance program
  • Paid time off and holidays
  • Flexible work arrangements

Requirements Summary

Strong proficiency in technical skills, knowledge of IT security compliance, datacenter environments, and property management systems. Minimum 3 years IT experience