IT Field Support Services Analyst

The IT Field Support Services Analyst provides support to EMEA IT Operations & IT Field Associates across the EMEA property portfolio. Assists in coordination and management of installations, troubleshooting and maintenance efforts with various technology representatives. Provides escalation support as required.

Requirements

• Microsoft Windows Server Operating Systems
• Microsoft Windows Operating Systems
• Virtualization Technologies (Inc. VMware and VDI)
• Working knowledge of Complex Network structures with VLANs and Firewall
• Working knowledge of WAN/LAN & VPN technologies
• Desktop and Server build process (Physical and Virtual)
• Trouble shooting & resolution skills for PCs, operating systems, servers, peripherals, etc.
• Strong proficiency with Process Automation & Data Analytics
• Expertise in PowerBI - Data Visualization
• Advanced SharePoint skills – document management, collaboration and report sharing.
• Strong proficiency in Excel, including data manipulation, pivot tables and formula creation.
• Knowledge of IT Security Compliance & PCI-DSS requirements
• Datacenter environments
• Property Management Systems/Sales & Catering
• Point of Sale Systems
• Microsoft Office 365
• ServiceNow Portal

Benefits

• Comprehensive benefits package
• Performance-based bonuses
• Housing and travel support
• Professional development opportunities
• Recognition and rewards program
• Employee assistance program
• Paid time off and holidays
• Flexible work arrangements