IT Operations Associate

ADDX is a global private market exchange headquartered in Singapore. We are looking for an IT Operations Associate to join our team and help us build a future where everybody can access financial ecosystems easily, fairly, and safely.

Requirements

• 2-5 years of experience in IT operations, system administration, or IT support roles.
• Strong understanding of Windows, macOS, and Linux operating systems.
• Experience with system updates, patch management, and troubleshooting IT issues.
• Familiarity with IT asset management and device setup.
• Experience with Active Directory and Microsoft 365 Administration.
• Ability to manage IT vendors and service contracts.
• Good knowledge of basic networking (Wi-Fi, VPN, firewall configurations, etc.).
• Familiarity with IT security best practices and frameworks, including user access control review and compliance (e.g. SOC2 Type2, CIS, NIST).
• Strong problem-solving skills and ability to handle ad-hoc IT operational issues.
• Good communication skills to coordinate with engineering, DevOps, and security teams.
• Experience working with helpdesk or ticketing systems (e.g., Jira, ServiceNow, Zendesk) is a plus.