IT Service Associate

The IT Service Associate is the first point of contact for all IT-related inquiries and issues reported via phone, and ticketing system, providing remote support to employees. This role involves troubleshooting hardware, software, and network issues, managing IT tickets and delivering quality service to ensure smooth daily operations.

Requirements

• 4+ years of experience in an IT Service Desk or similar technical support role, providing support across cultures and timezones.
• Familiarity with ITSM tools such as JIRA, ServiceNow, Remedy.
• Has working knowledge and understanding of Microsoft Technology (O365, MS Teams, OneDrive, etc), User Account Management, Virtual Machines, VPNs, Azure, Security Rights, Shared Folder, remote access technologies, network infrastructure and internal business applications.
• Solid understanding of Windows OS, and basic networking.
• Excellent problem solving skills and the ability to diagnose and resolve both hardware and software issues remotely.
• Ability to work independently and collaboratively in a team environment.
• Clear and effective communication skills, both verbal and written, a customer-focused attitude, and ability to work well with others.
• Commitment to a professional work ethic, including respectful workplace interactions.
• Knowledge of ITIL framework.
• Comfortable speaking in a group setting (e.g., team meetings, training sessions, or knowledge-sharing discussions).
• Amenable to work on shifting schedules (APAC, EMEA, AMERICA).

Benefits

• Attractive salary, bonus scheme, and pension
• Good work & life balance
• Opportunities for professional development
• Comprehensive learning guild
• Diversity, Equity, and Inclusion
• A truly inclusive and empowering environment