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The Scotts Miracle-Gro Company
IT Service Desk Agent (3P-12A)
Join The Scotts Miracle-Gro Company as an IT Service Desk Agent. Provide technical support, troubleshoot issues, and collaborate effectively. High school diploma required.
Entry Level
ServiceNow Role Type:
Support Specialist
ServiceNow Modules:
IT Service Management
Incident Management
Knowledge Management
ServiceNow Certifications (nice to have):
Job description
Posted on:
January 22, 2025
IT Service Desk Agent role involves providing frontline technical support to end-users, troubleshooting hardware and software issues, and escalating complex problems as needed. The role requires strong technical support, incident management, and knowledge management skills.
Requirements
- High School (HS) or General Equivalency Diploma (GED)
- CompTIA A+ or greater, CompTIA Security+ or greater (desired)
- 0 - 2 Years of experience
- 1 - 2 years experience in an IT Service Desk or related role
- Basic troubleshooting skills
- Proficiency in utilizing ServiceNow or similar platform
- Effective collaboration skills
- Advanced in English for effective verbal and written communication
Requirements Summary
High school diploma or equivalent, 0-2 years of experience, proficiency in utilizing ServiceNow or similar platform
