The Scotts Miracle-Gro Company

IT Service Desk Agent (3P-12A)

Join The Scotts Miracle-Gro Company as an IT Service Desk Agent. Provide technical support, troubleshoot issues, and collaborate effectively. High school diploma required.

Department - JobBoardly X Webflow Template
Job Level - JobBoardly X Webflow Template
Entry Level
ServiceNow Role Type:
Department - JobBoardly X Webflow Template
Support Specialist
ServiceNow Modules:
Department - JobBoardly X Webflow Template
IT Service Management
Department - JobBoardly X Webflow Template
Incident Management
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Knowledge Management
ServiceNow Certifications (nice to have):

Job description

Date - JobBoardly X Webflow Template
Posted on:
 
January 22, 2025

IT Service Desk Agent role involves providing frontline technical support to end-users, troubleshooting hardware and software issues, and escalating complex problems as needed. The role requires strong technical support, incident management, and knowledge management skills.

Requirements

  • High School (HS) or General Equivalency Diploma (GED)
  • CompTIA A+ or greater, CompTIA Security+ or greater (desired)
  • 0 - 2 Years of experience
  • 1 - 2 years experience in an IT Service Desk or related role
  • Basic troubleshooting skills
  • Proficiency in utilizing ServiceNow or similar platform
  • Effective collaboration skills
  • Advanced in English for effective verbal and written communication

Requirements Summary

High school diploma or equivalent, 0-2 years of experience, proficiency in utilizing ServiceNow or similar platform