IT Service Liaison Administrator

Emerson is seeking an IT Service Liaison Administrator to drive continuous improvement initiatives for the Emerson IT services support model. The successful candidate will develop technical and customer service skills while building experience in ITIL processes.

Requirements

• Bachelor's degree in any IT-related course; experience may be considered in lieu of formal education.
• Relevant work experience in the IT field.
• Excellent communication, presentation, and negotiation skills.
• Knowledge of ServiceNow and Service Desk best practices.
• Knowledge of ITIL Services management methodology.
• Good analytical skills and comfortable formulating insights from data.

Benefits

• Market-competitive pay
• Benefits package, including food and transportation allowances, comprehensive insurance coverage, retirement benefits, and more
• Career development programs
• Merit-based increases
• Exceptional healthcare coverage for you and your loved ones
• Paid leaves and tuition reimbursement for approved programs
• Well-being programs
• Exciting business travel opportunities
• Safe working environment
• Commitment to social responsibility