IT Service Management Analyst

The IT Service Management Analyst plays a critical role in maximizing the performance of IT services. By focusing on quality, efficiency, user experience, and continuous improvement, they directly contribute to the overall success and agility of an organization. The analyst will support incident management, change management, and problem management processes, and will work closely with technical teams to rapidly resolve issues.

Requirements

• Strong educational background in information technology, computer science, or a related field
• Good understanding of IT service management solutions
• Bachelor's or master's degree in education
• ITIL V4 certification
• Minimum of 5 years of experience in IT Service Management
• Strong understanding of IT service management principles and best practices
• Experience with incident, problem and change management processes
• Solid grasp of IT infrastructure components, including servers, networks, and storage
• Experience with IT service management tools and technologies (ServiceNow, PagerDuty etc.)
• Strong listening, verbal, and written communication skills with a mastery of the English language

Benefits

• Health & Wellness: Health care coverage designed for the mind and body
• Flexible Downtime: Generous time off helps keep you energized for your time on
• Continuous Learning: Access a wealth of resources to grow your career and learn valuable new skills
• Invest in Your Future: Secure your financial future through competitive pay, retirement planning, a continuing education program with a company-matched student loan contribution, and financial wellness programs
• Family Friendly Perks: It’s not just about you. S&P Global has perks for your partners and little ones, too, with some best-in class benefits for families
• Beyond the Basics: From retail discounts to referral incentive awards—small perks can make a big difference