IT Support Engineer

We are looking for an enthusiastic and detail-oriented IT support engineer to join our IT team. This role is the first point of contact for IT support, assisting end-users with technical issues, setting up new devices, and maintaining cloud-based services such as Entra ID (Azure Active Directory) and Office 365.

Requirements

• High school diploma or equivalent; an associate degree or technical certifications are a plus.
• Basic understanding of Windows and MacOS operating systems.
• Familiarity with Office 365 and cloud-based services.
• Eagerness to learn about Entra ID (Azure AD), Intune, and basic networking concepts.
• Strong problem-solving skills and a customer-focused attitude.
• Good communication skills, both written and verbal.
• Basic knowledge of IT hardware troubleshooting.
• Familiarity with video conferencing tools like Microsoft Teams.
• Exposure to IT ticketing systems (e.g., ServiceNow, Jira, or similar).
• Entry-level certifications like CompTIA IT Fundamentals (ITF+), CompTIA A+, or Microsoft Fundamentals certifications (e.g., MS-900)

Benefits

• Competitive salary, aligned with your experience and skills.
• Hybrid work flexibility.
• 37-hour work week.
• Additional paid days off.
• Medical & Life insurance.
• Employer-sponsored pension plan.
• Dedicated savings plan for your children.
• Daycare allowance, helping you cover preschool costs.
• Special rates on our banking products.
• Continuous learning opportunities & career advancement support.