ITOM/CMDB Specialist for ServiceNow - Ostrava

Devoteam is looking for a ServiceNow specialist for the CMDB and IT Operations Management implementations. The successful candidate will have a strong background in infrastructure technologies and at minimum admin level of knowledge of server operating systems.

Requirements

• Intermediate Windows and Unix administration skills
• Familiarity with network concepts (routers, switches, firewalls, NAT, load balancing)
• Ability to discuss credentials, install a product, troubleshoot permission issues, discuss and troubleshoot network connectivity with network engineers, security teams or cloud providers
• General knowledge of IT infrastructure topology including typical application, server, and networking configurations, Web and Application Servers, Load Balancers, Databases, and Virtualisation
• Understanding of DNS and IP configuration and protocols such as HTTP, TCP, SOAP, REST, SSH and SNMP
• Understanding of SSL / PKI
• ServiceNow CSA level
• Advanced knowledge and ability in Server Administration across OS platforms
• Experience with network monitoring toolsets
• Deeper understanding of SNMP traps & MIBs/OIDs
• Ability to comprehend, modify and create server-side object-oriented JavaScript, Unix Shell scripting, Windows and PowerShell scripting, XML, JSON, Regular Expressions (RegEx), JEA configurations
• Understanding of Business Applications and their functionality in the ITIL model
• Comprehension of and the ability to communicate and implement the ITIL CMDB Model
• Familiarity with Amazon EC2, Azure, Google GCP and VMware
• ITILv3/v4 Foundations

Benefits

• 5 weeks of vacation per year
• 4 “My days” per year
• Hybrid office
• Flexible working hours
• Career management, training and certifications in the best breed of technologies
• Meal allowance up to 28.000 CZK/year
• Cafeteria
• Phone tariff (Unlimited calls, texts messages within the EU, 20GB of Internet)
• Udemy for Business account
• Employee Referral Program
• Sabbatical leave
• Repurchase of hardware
• Foreign business trips
• Above standard working equipment
• Company Mobile Phone (selection from Android/iPhone)
• Company Laptop (Windows/macOS)
• Coffee, tea, snacks and breakfasts in the office
• Company events and teambuildings
• Gifts for work anniversaries, promotion, wedding or childbirth
• Friendly and open culture