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Keywords Studios
Knowledge Lead Manager
Join Keywords Studios as a Knowledge Lead Manager to develop KM strategies in IT. Requires 5+ years in KM and ITIL. Enjoy 18 days leave, training, and more.
Consulting
Mid-Level
ServiceNow Role Type:
ServiceNow Modules:
IT Service Management
Knowledge Management
Virtual Agent
ServiceNow Certifications (nice to have):
Certified Implementation Specialist - IT Service Management
Job description
Posted on:
February 22, 2024
As the Knowledge Lead Manager at Keywords Studios, you will oversee the Knowledge Management function within the IT department, developing and implementing strategies to capture, organise, and disseminate organisational knowledge.
Requirements
- 5+ years of current proven experience in implementing Knowledge Management strategies.
- Experience building KM programs in the technology industry or within technical groups within a large, global organization.
- Experience communicating with and influencing senior leadership and framing discussions to gain valuable feedback and experience.
- Proven experience in leading teams to deliver impact.
- Strong understanding of IT service management and ITIL framework.
- Proven experience in a ServiceNow environment.
Benefits
- 18 Days of Paid Annual Leave Entitlement
- Family Care Leave
- Enhanced Sick Leave
- Training Opportunity
- Flexi Benefits
- Employee Share Purchase Plan
- Comprehensive Medical Insurance Coverage inclusive of Dental
- Attractive Welcome Pack for New Hire
- EAP - Employee Assistance Program that assists employees with personal problems and/or work-related problems that may impact their work, health, mental and emotional wellbeing.
Requirements Summary
5+ years of experience in Knowledge Management strategies, experience in building KM programs, experience in IT service management and ITIL framework
