Location Support Specialist / IT Support

The Location Support Specialist / IT Support will be responsible for providing hands-on support to end users, handling technical assistance and troubleshooting, and offering on-site configurations, installations, and inspections of products and services. This role will collaborate with the Business Tech team to ensure smooth IT operations and efficient service delivery across all locations.

Requirements

• Experience in providing hardware and software diagnostics and support
• Proficiency in operating common office, store, and warehouse equipment and technologies
• Proficiency in understanding IT infrastructure services, components, and architecture
• Experience with ITSM and ServiceNow
• Knowledge and understanding of systems (operating systems, APIs, etc.)
• Service delivery and troubleshooting skills
• Technical writing abilities
• Fluent in written and spoken English & Polish

Benefits

• 25% discount in all H&M brands
• H&M Incentive share scheme (HIP)
• Sport card or access to Multilife Program with employer’s contribution for you & optionally for dependent members
• Life insurance in attractive price
• Private medical insurance with employers’ contribution for you & optionally for dependent members
• 1 additional day off after being with us 10 years (& after every 5 years)
• Bonus for referring a friend to work in H&M
• Glasses compensation
• Hybrid work model (3 days in the office, 2 days WFH)