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Hunt
Managed Services Supervisor
Managed Services Supervisor at Hunt in San Isidro, Lima. Oversee IT services, manage incidents, and improve processes. Requires a relevant degree, certifications, and advanced English.
Direct Hire
Entry Level
ServiceNow Role Type:
Technical Project Manager
ServiceNow Modules:
IT Service Management
Change Management
Problem Management
Customer Service Management
Governance, Risk, and Compliance
ServiceNow Certifications (nice to have):
Certified Implementation Specialist - IT Service Management
Certified Implementation Specialist - Hardware Asset Management
Certified Implementation Specialist - Customer Service Management
Job description
Posted on:
February 15, 2025
Manage IT services, lead planned change, incident, and problem meetings, maintain service agreements, and work with external consultants. Provide recommendations for improvement and influence training of new processes.
Requirements
- Bachelor's degree in Systems Engineering, Electronics, Networking, Computer Science and related
- Certifications in methodologies such as PMI, ITIL and COBIT
- Advanced English level (written, spoken)
- Knowledge of platforms such as Tanium is desirable.
- Required knowledge of ServiceNow platform (Change Management, Incident Management, SLA dashboards)
- Knowledge of Agile methodologies
- Knowledge of ITIL and Change Management oriented to customer satisfaction
- Knowledge of IT Governance frameworks
- PMI Project Management Knowledge
- Knowledge of server, backup, and network platform management
- Knowledge of SAP platform and database management
- Knowledge of End User service management (equipment, software, etc.)
Requirements Summary
Bachelor's degree in Systems Engineering, Certification in methodologies like PMI, ITIL, and COBIT, Advanced English level, and knowledge of platforms like ServiceNow and SAP
