Manager, Customer Support Operations

We are seeking an experienced leader for our front-line Customer Advocate team. The team's mission is to provide exceptional support through strong cross-functional partnerships and proactive customer education, to help BetterUp customers unlock their potential, purpose, and passion.

Requirements

• 3+ years of experience leading customer support, service, or customer experience teams
• 2+ years of direct frontline customer support or service experience
• In-depth knowledge of support tooling administration (e.g., Zendesk, Jira, ServiceNow, or similar systems)
• Experience managing and developing teams of 10+ direct reports
• Ability to thrive in a fast-paced, startup environment
• Strong passion for mentoring and guiding team members in their career growth and development
• Proven success in cross-functional collaboration with a variety of business stakeholders
• Experience developing proactive support strategies to enhance customer experience
• Strong analytical skills, with the ability to leverage data to inform decisions and make strategic recommendations

Benefits

• Access to BetterUp coaching
• A competitive compensation plan with opportunity for advancement
• Medical, dental, and vision insurance
• Flexible paid time off
• All federal/statutory holidays observed
• 4 BetterUp Inner Workdays
• 5 Volunteer Days to give back
• Learning and Development stipend
• Company wide Summer & Winter breaks
• Year-round charitable contribution of your choice on behalf of BetterUp
• 401(k) self contribution