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Warner Bros. Discovery
Manager, Employee Services US
Join Warner Bros. Discovery as a Manager, Employee Services. Oversee a team, manage resources, and ensure top-notch support for employees. 5+ years in customer management required.
Direct Hire
Mid-Level
ServiceNow Role Type:
ServiceNow Modules:
Discovery
Virtual Agent
ServiceNow Certifications (nice to have):
Certified Implementation Specialist - Discovery
Job description
Posted on:
March 3, 2025
Warner Bros. Discovery is searching for a Manager, Employee Services to join the Global Business Services (GBS) People & Culture (P&C) team. The Manager will oversee all the team resources, including people, tools, and technologies, and manage a team of specialists to provide efficient and highly informative first point-of-contact service to all Warner Bros. Discovery employees, their managers, and business partners.
Requirements
- 5 years of customer management / contact center or related experience
- 1-2 years of previous experience in Employee services, HR, payroll, or benefits administration field
- Must be able to maintain confidentiality and use confidential information appropriately
- Bachelor's degree or equivalent combination of work experience
- Fluency in English (Written, Oral, and Verbal)
- Experience with ServiceNow, and Workday HR/payroll or other SaaS payroll tools
- Strong skills with Outlook, Excel, Word, and PowerPoint
Requirements Summary
5 years of customer management experience, 1-2 years of experience in Employee services, HR, payroll, or benefits administration, Bachelor's degree or equivalent combination of work experience, fluency in English, and experience with ServiceNow and Workday HR/payroll tools
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