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ServiceNow
Mgr, Expert Services Mgmt
Join ServiceNow as a Manager of Expert Services in São Paulo. Lead a team, enhance processes with AI, and enjoy remote work and career growth.
The Mothership
Senior
ServiceNow Role Type:
Change Adoption Specialist
ServiceNow Modules:
Customer Service Management
IT Operations Management
Virtual Agent
ServiceNow Certifications (nice to have):
Certified Implementation Specialist - Customer Service Management
Certified Implementation Specialist - Field Service Management
Job description
Posted on:
February 24, 2025
Manage a team of 5 supporting partner support chats/calls 24x5, escalating issues, and maintaining a call center database. Leverage AI to improve work processes and collaborate with teams to resolve problems.
Requirements
- 8-10 years experience in call center or partner program operations
- Experience integrating AI into work processes
- Customer service and management skills
Benefits
- Work remotely
- Competitive salary
- Career development opportunities
Requirements Summary
8-10 years experience in call center or partner program operations, AI integration, and customer service skills
