Network Administrator

A Network Administrator position at Driscoll's, responsible for designing and building network components with security, reliability, and performance in mind. The role involves building, configuring, and troubleshooting networking infrastructure, analyzing and resolving incidents, and managing SLA in Incident Management Tool – ServiceNow.

Requirements

• Build, configure, and troubleshoot core and branch networking including LAN, WAN, voice, and wireless infrastructure
• Analyze and resolve incidents reported by end-users or through notifications from monitoring tools
• Effectively manage SLA in our Incident Management Tool – ServiceNow
• Escalation management with third-party network, equipment, and service providers and contractors globally
• Follow best practices across all network management and monitoring platforms, while seeking opportunities to improve our technical capabilities/capacity through automation
• Respond to escalations and alerts proactively and take ownership of resolving network and service problems
• Interpret business issues and recommend solutions
• Document root cause analysis and take action to prevent reoccurring issues, including identifying opportunities for continuous process improvement or technology upgrades that will improve service level, reduce cost, or improve manageability
• Responsible and accountable for monitoring and responding to issues/alerts to maintain desired uptime and meet Service Level Agreement (SLA) to customer incidents and requests
• Responsible and accountable to administer and operate redundant network connections, provide disaster recovery support, and ensure all network components are built with high availability and resilience in mind
• Provide deployment, maintenance and patching support to any required applications, systems, and services upgrade
• Define and deliver network maintenance and upkeep tasks, including OS/firmware upgrades and compliance with security standards
• Continually audit the configuration and capabilities of the network to ensure security and service level globally
• Align all network builds and documentation to the defined standards and practices, while providing feedback to improve those standards and practices
• Status reporting of the various networking tasks, incidents, and overall productivity metrics, and make efforts to improve the performance, efficiency and customer support
• 5+ years of relevant network, IS/IT, security, or other production service design, build, and support

Benefits

• Competitive salary
• Comprehensive benefits package
• Opportunities for professional growth and development
• Collaborative and dynamic work environment