ServiceNow

Presales Solution Consultant, Customer Experience (CX) and Industry Workflows

ServiceNow Role Type:
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Sales
ServiceNow Modules:
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Virtual Agent
ServiceNow Certifications (nice to have):

Job description

Date - JobBoardly X Webflow Template
Posted on:
 
March 13, 2025

As a Presales Solution Consultant, you will support the sales effort, develop product-specific solutions, and deliver value to customers' business issues. You will be a technical expert and domain expert of a client-facing sales team, contributing to sales campaigns and maintaining a showcase of customer service workflow solutions.

Requirements

  • 5+ years of pre-sales solution consulting or sales engineering experience in Customer Experience, CRM, or Customer Engagement industry
  • Proficiency with the ServiceNow platform or technical expertise with complex cloud software solutions
  • Pitch perfect communication, writing and presenting skills, with fluency in English essential
  • Experience speaking with both business decision makers, and technical decision makers, with the ability to effectively communicate ServiceNow value proposition and key differentiators to prospects
  • Experience working on complex deals with Enterprise customers in a matrix team
  • Experience working collaboratively across a complex sales eco-system, with account teams, sales leadership, commercial, product management, product marketing, partners, and professional services
  • Demonstrated territory management skills, including pipeline building and working closely with Sales counterpart to drive execution excellence
  • Creative problem-solving skills with a growth mindset and desire to work in a fast-paced, high growth organisation
  • Organised and detail-oriented
  • A high degree of passion, energy and drive
  • Willingness to travel as necessary

Benefits

  • Employee benefits
  • Competitive salary and bonus
  • Stock options
  • Flexible work arrangements
  • Professional development opportunities

Requirements Summary

5+ years of experience in Customer Experience, CRM, or Customer Engagement industry, proficiency in ServiceNow platform, and strong communication and presentation skills