Presales Solution Consultant, Customer Experience (CX) and Industry Workflows

As a Presales Solution Consultant, you will support the sales effort, develop product-specific solutions, and deliver value to customers' business issues. You will be a technical expert and domain expert of a client-facing sales team, contributing to sales campaigns and maintaining a showcase of customer service workflow solutions.

Requirements

• 5+ years of pre-sales solution consulting or sales engineering experience in Customer Experience, CRM, or Customer Engagement industry
• Proficiency with the ServiceNow platform or technical expertise with complex cloud software solutions
• Pitch perfect communication, writing and presenting skills, with fluency in English essential
• Experience speaking with both business decision makers, and technical decision makers, with the ability to effectively communicate ServiceNow value proposition and key differentiators to prospects
• Experience working on complex deals with Enterprise customers in a matrix team
• Experience working collaboratively across a complex sales eco-system, with account teams, sales leadership, commercial, product management, product marketing, partners, and professional services
• Demonstrated territory management skills, including pipeline building and working closely with Sales counterpart to drive execution excellence
• Creative problem-solving skills with a growth mindset and desire to work in a fast-paced, high growth organisation
• Organised and detail-oriented
• A high degree of passion, energy and drive
• Willingness to travel as necessary

Benefits

• Employee benefits
• Competitive salary and bonus
• Stock options
• Flexible work arrangements
• Professional development opportunities