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ServiceNow
Principal Customer Success Manager
Join ServiceNow as a Principal Customer Success Manager in Singapore. Drive customer value, build relationships, and leverage AI in a dynamic SaaS environment.
The Mothership
Mid-Level
ServiceNow Role Type:
ServiceNow Modules:
Integration Hub
Strategic Portfolio Management
Virtual Agent
ServiceNow Certifications (nice to have):
Job description
Posted on:
February 14, 2025
The Principal Customer Success Manager will be a trusted advisor and single point of contact for a portfolio of customers, guiding them on their post-sale journey to maximize the value of their ServiceNow investment. The role combines strategic thinking, customer relationship management, and operational excellence to ensure customers receive the most value from their ServiceNow products.
Requirements
- Experience in leveraging or critically thinking about how to integrate AI into work processes, decision-making, or problem-solving
- Experience in SaaS or IT Industry
- Proven Customer Success Track Record
- Relationship Building
- Analytical & Problem-Solving Skills
- Entrepreneurial Mindset
- Collaborative and Cross-Functional
- Excellent Communication
Benefits
- Opportunity to drive business outcomes and maximize the value of customers' ServiceNow investment
- Chance to build strategic, long-term relationships with customers
- Ability to drive innovation and advocacy for ServiceNow
- Opportunity to work in a fast-paced, dynamic environment
Requirements Summary
5-10 years of experience in customer success, AI integration, and SaaS/IT industry. Proven track record of driving successful business outcomes, building relationships, and analytical problem-solving skills
