Netcompany

Problem Manager

Consulting

Entry Level

ServiceNow Role Type:

ServiceNow Modules:

IT Service Management

Problem Management

Virtual Agent

ServiceNow Certifications (nice to have):

Certified Implementation Specialist - IT Service Management

Job description

Posted on:

March 13, 2025

Join Netcompany as a Problem Manager and contribute to managing problems through their lifecycle, supporting the identification of root causes, and reducing the likelihood of recurring issues. Collaborate with technical teams and suppliers to investigate root causes and track corrective actions.

Requirements

Experience working in a Problem Management role within an ITIL-based Service Management environment
Knowledge of ITIL4 practices
Familiarity with ServiceNow Problem Management and other ITSM platforms
Strong analytical skills
Ability to collaborate effectively with technical teams, suppliers, and senior stakeholders
Experience supporting Major Incident and post-incident processes

Benefits

25 days’ holiday
Private Medical Health care via Vitality
Pension contribution, Life Assurance
Professional certifications supported as part of learning and development
A range of retail discounts
Access to Employee Resource Groups

Requirements Summary

ITIL experience, analytical skills, and ability to collaborate with technical teams. Support for Major Incident and post-incident processes is required