Product Analyst, Delivery Experience

As a Product Analyst, Delivery Experience, you will be at the epicenter of delivering Customer Success Products at ServiceNow, ensuring that Customer Success Delivery teams have the tooling, digital capabilities and intelligence at their fingertips to deliver standards-defining success experiences. You will partner closely with Delivery, Product, and Design teams to create and deliver on the product strategy for ServiceNow Impact.

Requirements

• Experience in leveraging or critically thinking about how to integrate AI into work processes, decision-making, or problem-solving.
• 2-3 years of experience working as a Product Management Intern, Product Analyst, Product Owner, or technical Product Analyst in a software product company
• Passion for technology and innovation to improve the way people work using our products and the possibilities that come from building world class customer experiences
• Demonstrable curiosity, knowledge of design thinking approaches, aptitude for learning new technologies and ability to promote transformational change
• Ability to make recommendations based on data and insights, while correlating business benefit
• Experience creating digital experiences and / or tools in Customer Success or Customer Experience domains
• Comfort presenting to audiences of your peers and stakeholders, desire to become a compelling storyteller
• Thrives working in a highly collaborative, fast-paced, environment
• The ability to generate ideas for how our digital experiences can make our customers more successful
• Prior history working with the ServiceNow platform preferred or ServiceNow Admin Certification (to be attained within your first 90 days)

Benefits

• Highly competitive compensation package
• Stock options
• Flexible work arrangements
• Professional development opportunities
• Health insurance
• Retirement savings plan
• Paid time off
• Reimbursement for continuing education
• Public transportation reimbursement
• Recognition and rewards programs