Production Support Senior Analyst

We are seeking a dedicated and skilled Production Support Analyst to join our team, providing critical support for our Policy Administration System. The role involves monitoring, maintaining, and troubleshooting incidents, requests, and changes to ensure smooth operations.

Requirements

• Proven experience in a production support role, preferably within a healthcare or insurance environment.
• Strong knowledge and experience with IBM i (AS/400) platform.
• Proficiency in SQL and RPG is highly desirable.
• Experience with Jira and ServiceNow for issue tracking and service management.
• Excellent problem-solving skills and attention to detail.
• Ability to work independently and as part of a global team.
• Strong communication and interpersonal skills.
• Ability to manage multiple priorities in a fast-paced environment.