Project Quality Manager (ITIL, ISO, ITSM, GxP)

D-ploy is seeking a Project Quality Management Expert to join their team. The successful candidate will work with cross-functional teams to identify project risks and implement strategies to mitigate those risks. They will also be responsible for developing and implementing project quality management plans to ensure compliance with industry standards and best practices.

Requirements

• Proven experience in quality management, process improvement, and training within IT service operations
• Strong understanding of service desk environments, ITSM frameworks, and incident/problem management
• Hands-on experience with ITSM tools (e.g., ServiceNow, Jira, Remedy)
• Expertise in process documentation, SOP creation, and knowledge management
• Experience designing and delivering training programs for IT teams
• Analytical and problem-solving mindset with a data-driven approach
• Ability to work independently in a fully remote environment while collaborating with global teams
• Relevant certifications (ITIL, Six Sigma, ISO 9001, ISO 27001)
• Experience in onsite and remote IT support structures
• Prior experience in the pharmaceutical industry or highly regulated environments (preferred but not required)
• Fluent in English; additional languages are a plus

Benefits

• Broad range of activities, tasks, and projects
• Fishing for Friends program – our referral program
• Further development and professional advancement
• Friendly and international working environment
• Company-sponsored events