D-ploy

Project Quality Manager (ITIL, ISO, ITSM, GxP)

Join D-ploy in Prague as a Project Quality Manager. Lead quality assurance and process optimization using ServiceNow. ITIL/ISO experience required. Benefits include professional development and a friendly environment.

ServiceNow Role Type:
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Support Specialist
ServiceNow Modules:
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IT Service Management
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Problem Management
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Virtual Agent
ServiceNow Certifications (nice to have):
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Certified Implementation Specialist - IT Service Management

Job description

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Posted on:
 
March 12, 2025

D-ploy, a leading IT and Engineering Solutions company, is seeking a Project Quality Management Expert to lead quality assurance, process optimization, and training initiatives within IT service operations.

Requirements

  • Proven experience in quality management, process improvement, and training within IT service operations.
  • Strong understanding of service desk environments, ITSM frameworks, and incident/problem management.
  • Hands-on experience with ITSM tools (e.g., ServiceNow, Jira, Remedy).

Benefits

  • Broad range of activities, tasks, and projects
  • Fishing for Friends program
  • Further development and professional advancement
  • Friendly and international working environment
  • Company-sponsored events

Requirements Summary

Proven experience in quality management, process improvement, and training, strong understanding of ITSM frameworks, and hands-on experience with ITSM tools