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D-ploy
Project Quality Manager (ITIL, ISO, ITSM, GxP)
Join D-ploy in Prague as a Project Quality Manager. Lead quality assurance and process optimization using ServiceNow. ITIL/ISO experience required. Benefits include professional development and a friendly environment.
Staffing Agency/Recruiter
Mid-Level
ServiceNow Role Type:
Support Specialist
ServiceNow Modules:
IT Service Management
Problem Management
Virtual Agent
ServiceNow Certifications (nice to have):
Certified Implementation Specialist - IT Service Management
Job description
Posted on:
March 12, 2025
D-ploy, a leading IT and Engineering Solutions company, is seeking a Project Quality Management Expert to lead quality assurance, process optimization, and training initiatives within IT service operations.
Requirements
- Proven experience in quality management, process improvement, and training within IT service operations.
- Strong understanding of service desk environments, ITSM frameworks, and incident/problem management.
- Hands-on experience with ITSM tools (e.g., ServiceNow, Jira, Remedy).
Benefits
- Broad range of activities, tasks, and projects
- Fishing for Friends program
- Further development and professional advancement
- Friendly and international working environment
- Company-sponsored events
Requirements Summary
Proven experience in quality management, process improvement, and training, strong understanding of ITSM frameworks, and hands-on experience with ITSM tools
Apply now
Prague
|
Czech Republic
Mid-Level
Remote
Temporary
