.svg)
ServiceNow
Senior Customer Success Manager - Guided Plus
Join ServiceNow as a Senior Customer Success Manager in Munich. Leverage ServiceNow skills to drive customer adoption, satisfaction, and business outcomes. Competitive benefits!
The Mothership
Senior
ServiceNow Role Type:
ServiceNow Modules:
Strategic Portfolio Management
Virtual Agent
ServiceNow Certifications (nice to have):
Job description
Posted on:
March 10, 2025
As a Senior Customer Success Manager, you will be a trusted advisor and single point of contact for your portfolio of customers, guiding them on their post-sale journey to maximize the value of their ServiceNow investment. You will build strategic, long-term relationships with customers, drive adoption, and ensure business outcomes are achieved through personalized guidance, data-driven insights, and continuous collaboration with internal teams.
Requirements
- Experience in leveraging or critically thinking about how to integrate AI into work processes, decision-making, or problem-solving
- Experience in SaaS or IT Industry: Strong knowledge of ServiceNow or similar SaaS platforms
- Proven Customer Success Track Record: A history of driving successful business outcomes for customers, ensuring high levels of satisfaction, adoption, and renewal
Benefits
- Exceptional growth opportunities
- Competitive compensation package
- Comprehensive benefits and perks
Requirements Summary
Experience in AI, SaaS, and Customer Success, with a proven track record of driving business outcomes and building relationships
